Returns & exchanges

Information about the shop

We want you to be 100% satisfied with your purchase. If your gloves don´t fit perfectly or they aren´t what you expected, you can request an exchange for a new size or a refund.

How long do I have to exchange or return a product?

You can exchange or return an item within 30 days from the date of receipt.

Amalia de Luna will exchange your gloves for another size/model or refund the labeled item in its original. It will not be possible to make the exchange or refund if the product has been used, altered or damaged. Shipping costs, if any, will not be refundable.

Products made to order may be exchanged for another product or size, but no refund will be made.

Is the exchange or refund free of charge?

The refund has a cost of 5.95€ in Spain Peninsula and Balearic Islands, for the rest of Europe, the amount is 12.50€.

How can I exchange or return an item?

.

Pack your items securely, in the original package if possible, and include the invoice you received by email with the detail of your order. If you don't have it, you can find it under "My Orders" in your customer account. Instead, you may also include a note with the name of the person who placed the order.

2. Include the following shipping address in your package:

=> Returns Portal

When will I receive the exchange or the refund?

Once we receive the product at Amalia de Luna, we will verify the good condition of the product and, within 3 to 5 working days, we will process your size change or return. We will do our best to speed up this process as much as possible.

Once the exchange or refund has been made, we will send you an email to inform you that it has been processed. Shipping costs will not be refunded. Refunds can only be issued on the same payment system used in the purchase.