Returns & exchanges
Information about the shop
We want you to be 100% satisfied with your purchase. If your gloves don´t fit perfectly or they aren´t what you expected, you can request an exchange for a new size or a refund.
How long do I have to exchange or return a product?
You can exchange or return an item within 30 days* from the date of receipt.
Amalia de Luna will exchange your gloves for another size/model or refund the labeled item in its original. It will not be possible to make the exchange or refund if the product has been used, altered or damaged. Shipping costs, if any, will not be refundable.
Products made to order cannot be returned.
* During December the exchange or refund is extended until the end of January.
How can I exchange or return an item?
Pack your items securely, in the original package if possible, and include the invoice you received by email with the detail of your order. If you don't have it, you can find it under "My Orders" in your customer account.
2. Include the following shipping address in your package:
Calle de las Viñas, 15
28708 Fuente del Fresno
San Sebastián de los Reyes
Phone +34 676 641 856.
3. Send your package
Send back your gloves using a registered post with acknowledgement of receipt.
If you made the purchase as a guest, please send us an email to email@example.com. This will allow us to be aware of the receipt of your shipment.
When will I receive the exchange or the refund?
Once we receive the product at Amalia de Luna, we will verify the good condition of the product and, within 3 to 5 working days, we will process your size change or return. We will do our best to speed up this process as much as possible.
Once the exchange or refund has been made, we will send you an email to inform you that it has been processed. Shipping costs will not be refunded. Refunds can only be issued on the same payment system used in the purchase.